Frequently Asked Questions
Question: What are Recherche Logistique products intended for?
Answer:
Recherche Logistique supplies research materials intended for laboratory and research applications only. Our products are not intended for human consumption, clinical use, diagnosis, treatment, or medical purposes.
Question: Do you provide information on dosing, mixing, or usage protocols?
Answer:
No. Recherche Logistique does not provide dosing instructions, mixing instructions, titration guidance, or protocols for personal use. We support research applications only and recommend that customers consult appropriate qualified professionals for any medical-related questions.
Question: Do you provide Certificates of Analysis (COAs)?
Answer:
Yes. Recherche Logistique provides batch-specific Certificates of Analysis (COAs) for products where testing documentation is available. We are committed to transparency, quality verification, and providing customers with supporting documentation for our research materials. Available COAs are published in our COA Library and may also be accessible from applicable product listings. These reports provide supporting documentation from independent testing laboratories and help verify product identity and quality.
Question: How are products shipped?
Answer:
Recherche Logistique ships orders using tracked Canadian courier services. Tracking information is provided after the order has been dispatched so customers can follow the progress of their shipment.
Question: Where do you ship from?
Answer:
Recherche Logistique is a Canadian-owned business based in the Outaouais region of Quebec. All customer orders are shipped domestically from Canada.
Question: What payment methods do you accept?
Answer:
Recherche Logistique accepts the payment methods displayed during checkout. Available options may vary, and customers can review the available payment methods before completing their order.
Question: What is your return or refund policy?
Answer:
Due to the nature of our research products, all sales are generally final once an order has been shipped. If an order arrives damaged, incomplete, or incorrect, please contact Recherche Logistique within 7 days of receiving it. Lost shipments will also be investigated with the shipping carrier. Where applicable, we will provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable Canadian law.
Question: How can I contact Recherche Logistique for support?
Answer:
Customers can contact Recherche Logistique by email at support@recherchelogistique.ca or through our Contact Us page. We can assist with order inquiries, product information, shipping questions, Certificates of Analysis, and general customer service.
