Effective Date: July 2026
Overview
At Recherche Logistique, we are committed to providing high-quality research products and reliable customer service.
Due to the nature of our products, all sales are subject to the policy outlined below.
Research Products
All products sold by Recherche Logistique are supplied strictly for laboratory and research purposes and are not intended for human consumption.
Except in cases where an order is damaged, incomplete, incorrect, lost in transit, or where otherwise required by applicable Canadian law, all sales are final. We do not accept returns or issue refunds for research products once they have been shipped.
Damaged, Incomplete, or Incorrect Orders
If your order arrives damaged, contains the wrong item(s), or is incomplete, please contact us within 7 days of receiving your shipment.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photographs of the package and product(s), if applicable
Once reviewed, we will work with you to determine an appropriate resolution, which may include a replacement or refund.
Lost Shipments
If your shipment appears to have been lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled.
Refunds
Approved refunds will be issued using the original payment method whenever possible.
Please allow several business days for your financial institution to process the refund after it has been issued.
Contact Us
If you have questions regarding this policy, please contact:
Recherche Logistique
Email: support@recherchelogistique.ca
