Effective July, 2026
Shipping Overview
Recherche Logistique ships customer orders domestically from the Outaouais region of Quebec, Canada.
We strive to process and ship orders as quickly as possible while maintaining the accuracy and security of every shipment.
Processing Times
Most orders are processed within 1–2 business days after payment is received.
Processing times may be longer during holidays, periods of high order volume, or unforeseen circumstances.
Shipping Methods
Orders are shipped using tracked Canadian courier services. Tracking information is provided after the order has been dispatched so customers can follow the progress of their shipment.
Shipping Times
Delivery times vary depending on the destination, carrier service, weather, and other shipping conditions.
Estimated delivery dates are provided for convenience and are not guaranteed.
Carrier delays, severe weather, incorrect shipping information, and other circumstances beyond our reasonable control may affect delivery times.
Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
Please review your shipping information carefully before submitting your order. Recherche Logistique cannot guarantee recovery or replacement of shipments delivered to an incorrect address supplied by the customer.
Damaged, Missing, or Lost Shipments
If your shipment arrives damaged or incomplete, please contact us within 7 days of receiving it.
Please include your order number, a description of the issue, and photographs of the package and products where applicable.
If a shipment appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution in accordance with our Returns & Refund Policy.
Contact Us
For shipping questions, please contact:
Recherche Logistique
Email: support@recherchelogistique.ca
